Mountain Speech Language Services

Effective Date: October 2, 2026

1. SMS Messaging Services

Mountain Speech Language Services offers SMS text messaging to facilitate communication with clients, parents, caregivers and individuals who contact our clinic.

• Responding to inquiries about our services
• Scheduling and rescheduling appointments
• Communicating appointment cancellations
• Providing general administrative information
• Responding to messages from clients and families

Appointment reminders are managed separately through our patient management system.

Our SMS service is not intended for emergencies or the exchange of sensitive personal health information.

2. Consent to Receive Text Messages

Individuals may consent to receive SMS messages from Mountain Speech Language Services by submitting our website contact form, which contains an SMS consent disclosure.

By providing consent, you authorize Mountain Speech Language Services to send text messages to the mobile telephone number you provide for the purposes described above.

Consent to receive SMS messages is voluntary and is not a condition of purchasing or receiving our services.

3. Message Frequency and Charges

Message frequency varies depending on your communication needs and interactions with our administrative team.

Message and data rates may apply according to your mobile service provider's plan.

Mountain Speech Language Services is not responsible for charges imposed by your mobile service provider.

4. Opting Out

You can opt out of SMS communications at any time by replying STOP to any text message from Mountain Speech Language Services.

After opting out, you will receive a confirmation message and will no longer receive messages through this SMS service unless you provide consent again.

Reply START if you wish to resume receiving SMS messages.

You may also contact our clinic directly to discuss your communication preferences.

5. Assistance

For assistance with SMS messaging, reply HELP to any text message from Mountain Speech Language Services.

You can also visit our website:

https://mountain-speech.ca

6. Privacy and Confidentiality

Mountain Speech Language Services respects your privacy and is committed to protecting your personal information.

Mobile telephone numbers and SMS opt-in consent will not be sold, rented or shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with authorized service providers when necessary to facilitate our communications, subject to appropriate privacy and security safeguards.

SMS is not a secure communication method. Please avoid sending sensitive personal health information through text messaging.

For additional information, please review our Privacy Policy:

https://mountain-speech.ca/privacy-policy/

7. Service Availability

SMS delivery is subject to mobile carrier availability and network conditions. Message delivery cannot be guaranteed.

SMS messaging should not be used for medical emergencies or urgent clinical concerns.

8. Changes to These Terms

Mountain Speech Language Services may update these SMS Terms and Conditions periodically.

The most current version will be available on our website.

Website: https://mountain-speech.ca

For questions or assistance, please contact our administrative team through our website.